Privacy Policy

Last Updated: April 2026

Experience Hokkaido (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a booking through our platform.

1. Information We Collect

We may collect the following information:

Name, email address, and contact details
Booking information (dates, property, number of guests)
Payment-related details (processed through third-party providers)
Website usage data (cookies, analytics, IP address)

2. How We Use Your Information

We use your information to:

Process and manage reservations
Communicate with you regarding your stay
Provide customer support
Improve our website and services
Send relevant updates or offers (if you opt in)

3. Booking & Third-Party Services

Bookings made through our website may be processed via third-party booking platforms. These providers have their own privacy policies and we encourage you to review them.

We are not responsible for how third-party platforms handle your data.

4. Cookies & Analytics

Our website uses cookies to:

Improve user experience
Analyze website traffic
Understand user behavior

You may disable cookies through your browser settings.

5. Data Sharing

We do not sell or rent your personal data. We may share information with:

Booking and payment providers
Service partners (e.g., transport, housekeeping coordination)
Legal authorities when required

6. Data Security

We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure.

7. Your Rights

You may request to:

Access your personal data
Correct or update your information
Request deletion of your data

Please contact us at: support@experiencesapporo.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

9. Contact Us

For any questions regarding this Privacy Policy, please contact:

Experience Hokkaido

Phone: +81-90-1309-3028

Email: support@experiencesapporo.com