Terms and Conditions

Last Updated: April 2026

These Terms and Conditions govern your use of the Experience Hokkaido website and services.

1. Use of Website

By accessing our website, you agree to:

• Use the site for lawful purposes only
• Provide accurate information when making inquiries or bookings
• Not misuse or attempt to disrupt the website

2. Bookings

All reservations are subject to availability and confirmation.

Bookings may be processed through third-party platforms, and their terms and conditions will also apply.

3. Pricing & Payments

• All prices are listed in Japanese Yen unless stated otherwise
• Payments are processed securely via third-party providers
• Additional fees (taxes, service charges) may apply

4. Cancellations & Refunds

Cancellation policies vary depending on the property and booking platform used.

Please refer to your booking confirmation for specific terms.

5. Check-In & Check-Out

• Check-in and check-out times are provided
• Early check-in or late check-out may be subject to availability

6. Guest Responsibilities

Guests agree to:

• Respect the property and its surroundings
• Follow house rules provided before arrival
• Avoid causing damage or disturbance

Any damage caused may result in additional charges.

7. Property Use

• Properties are for accommodation purposes only
• Parties or events are not allowed unless explicitly approved
• Maximum occupancy must be respected

8. Liability

Experience Hokkaido is not liable for:

• Loss, theft, or damage of personal belongings
• Injuries sustained during your stay
• Issues arising from third-party services

Guests use the property and facilities at their own risk.

9. Force Majeure

We are not responsible for delays or cancellations due to events beyond our control, including natural disasters, weather conditions, or travel disruptions.

10. Intellectual Property

All content on this website, including text, images, and branding, is the property of Experience Hokkaido and may not be used without permission.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Japan.

13. Contact Information

For any questions regarding these Terms:

Experience Hokkaido

Email: support@experiencesapporo.com

Phone: +81-90-1309-3028